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General conditions (CVG)

Using our website and purchasing products or services on it automatically confirms that you accept our terms.

1. Account creation.

  • You are solely responsible for the accuracy and completeness of the data you provide when registering on the site.
  • In the event of any changes, you agree to update your information as soon as possible through your profile.
  • You are solely responsible for all information entered when placing an order, including the delivery address, email address and telephone number. Any error or omission may result in a delay or failure of delivery, without our liability being incurred.
  • By confirming a purchase on our site, you automatically accept our general terms and conditions and acknowledge that you have read them.

2. Price.

  • The prices indicated on our site are in Swiss Franc (CHF) and include VAT.
  • The prices indicated on the product sheets do not include transport.
  • We may change prices without notice.

3. Delivery.

  • Your order will be shipped within 24-72 hours after payment is received.
  • Once your order has been shipped, you will receive a shipping confirmation email.
  • You can also find your tracking number in your personal section on our site, “orders” section if you have chosen the payment method through our partner: La Poste, Planzer or DPD.
  • Your order will be delivered to the delivery address indicated on the order.
  • We send your order by priority shipping with a tracking number.
  • Your order may be sent in several packages.
  • Shipping time is 1 (one) to 3 (three) business days.
  • ⚠️ If a parcel is returned (due to an incorrect address, refusal by the customer, or failed delivery), the order will be refunded with a flat deduction of CHF 15 to cover shipping and return costs.

4. Return policy.

In the unlikely event that you are not satisfied with the quality of our products, a refund service is offered:

  • You must contact us within 3 (three) days from the date of receipt by sending an email to contact@helloasia.ch . By giving us your order number and describing the reasons why you want a return. We will not be liable for any loss or damage if you fail to do so.
  • Return the product in its original packaging and without having opened it. If an item has been used/opened we cannot accept returns.
  • Returned items will be checked for defects and will either be replaced or refunded if a defect is identified.
  • The refund is for the cost of the product and excludes all postage, packaging and shipping costs.
  • Refunds will generally be credited using the same payment method used for purchase.
  • We do not accept returns of fresh or frozen products.
  • Return costs will be at your expense.

5. Reimbursement.

If you wish a refund for any reason, please contact us at the following email: contact@helloasia.ch .

Reimbursements will be made on a case-by-case basis and with irrefutable proof.

6. Shipping error

This can happen so here are the steps you should look at when receiving your order.

  • Check the delivered order immediately.
  • If the item does not correspond to the item ordered. You then have three (3) working days to notify us of the error.
  • In the event of a shipping error attributable to us, we will offer a compensation solution on a case-by-case basis.

7. Payment methods.

We offer the payment method below:

  • Credit cards (Visa, MasterCard, American Express, Maestro).
  • Prepayment by bank transfer.
  • Paypal.
  • Twint.
  • In cash (only in our physical store).

* Your credit card number is directed to the payment servers, your payment is made directly in a secure environment without going through the helloasia.ch server , which ensures that your credit card numbers are only known to us banking partner.

8. Customer Responsibility.

The customer accepts responsibility for:

  • Bodily injury.
  • Damages and interests.
  • Punitive measures.
  • Loss of profits or revenue.
  • Loss of use of a product or equipment.
  • Loss of property that may result from the purchase, use or misuse of a product.

helloasia.ch , its owners, agents and employees cannot be held responsible for the actions of its customers.

9. Data policy

Please read our Privacy Policy page carefully.

10. Modification of our general conditions

  • We may change (update) our terms and conditions from time to time. We will notify you of any changes by posting the new privacy policy on this page.
  • Please check this page often when using our Service.
  • We advise you to consult this privacy policy regularly to be aware of any possible modifications. Changes to this Privacy Policy are effective when posted on this page.

11.Contact us.

For any further information, please contact us by:

  • Email: contact@helloasia.ch .
  • Telephone: 021 551 07 17
  • By mail: Hello asia, route de guyère 1, 1608 Oron-le-Châtel.

*Our customer service is available Monday to Friday from 10 a.m. to 3 p.m.