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General conditions (CVG)

Terms and Conditions of Sale

These terms and conditions apply to all orders placed on helloasia.ch, operated by Swiss Asinet Sàrl (Hello Asia), Route de Gruyères 1, 1608 Oron-le-Châtel – CHE-295.025.778 VAT. By placing an order, you accept these terms.

1. Customer account

  • You are responsible for the accuracy of the information you provide when registering and for keeping it up to date.
  • Your password is strictly personal and confidential. You are responsible for its use and security.
  • If you suspect that a third party has access to your account, please inform us immediately.

2. Prices

  • All prices are in Swiss francs (CHF), including VAT.
  • Shipping costs are not included in product prices. They are shown before you confirm your order.
  • We may change our prices at any time. The price that applies is the one shown when you place your order.

3. Orders and availability

  • Your order is confirmed by email.
  • If an item becomes unavailable after you order, we will inform you and refund the corresponding amount.

4. Delivery

  • We deliver to Switzerland and Liechtenstein with Swiss Post, Planzer or DPD.
  • Orders placed before 9 am (Monday–Friday) ship the same day. Delivery usually takes 1–3 business days.
  • Orders containing fresh products placed after Thursday noon ship the following Monday.
  • An order may be sent in several parcels. You will receive a tracking number by email.
  • Shipping is free from CHF 89. Detailed rates are on our Shipping & Returns page.
  • Pickup at our store in Oron-le-Châtel is free.
  • Without the “signature on delivery” option, the carrier may leave the parcel at your door. We cannot be held responsible for theft or loss after delivery.

5. Returns and refunds

  • Contact us within 3 days of receipt at contact@helloasia.ch, with your order number and the reason for the return.
  • The product must be returned in its original packaging, unopened and unused.
  • After inspection, if a defect is confirmed, we will replace or refund the product. Refunds cover the product price only, excluding shipping, packaging and return costs, and are made to the original payment method.
  • Fresh and frozen products cannot be returned.
  • Return shipping is paid by the customer, unless the error is ours.

6. Wrong delivery or damaged parcel

  • Please check your order as soon as you receive it.
  • If an item is missing, wrong or damaged, report it within 3 business days to contact@helloasia.ch, with photos.
  • If the error is ours, we will offer a replacement, a refund or a store credit.

7. Payment methods

  • Online: Visa, Mastercard, UnionPay, Apple Pay, Google Pay and Klarna.
  • In store: cash and cards.
  • Payments are processed by our secure payment provider. Your card details do not pass through our servers and are never stored by Hello Asia.

8. Liability

  • Hello Asia cannot be held responsible for damage resulting from improper use of products, failure to follow storage or preparation instructions, or delays caused by carriers.
  • Please read the ingredient list and allergen information carefully before consumption.
  • To the extent permitted by law, our liability is limited to the value of the order concerned.

9. Data protection
How we process your personal data is described in our Privacy Policy.

10. Changes to these terms
We may change these terms at any time. The version published on this page at the time of your order applies.

11. Applicable law and jurisdiction
These terms are governed by Swiss law. The place of jurisdiction is the registered office of Swiss Asinet Sàrl, subject to mandatory legal jurisdictions for consumers.

12. Contact

  • Email: contact@helloasia.ch
  • Phone: 021 551 07 17
  • Mail: Hello Asia, Route de Gruyères 1, 1608 Oron-le-Châtel

Our customer service is available Monday to Friday, 10 am to 3 pm.