Delivery And Return
1. Delivery
We use three well-known carriers in Switzerland: La Poste, Planzer and DPD . We choose one of them to deliver your order depending on the size of the package and your geographical location.
📦 Delivery times
Orders are delivered in 1 to 3 business days .
🚀 Fast shipping
For all orders placed before 9am Monday to Friday , shipping will be done the same day . You will receive a confirmation email with a tracking number .
✅ No minimum order required for this delivery method.
⚠ Exception for fresh products
If your order contains fresh produce (vegetables, fruits, etc.) and is placed after noon on Thursday , its shipment will be postponed to the following Monday to guarantee their freshness.
🚚 Delivery rates
🛍 From 79.00 CHF purchase → Free delivery
👉 Exception : if your order weighs more than 10 kg (including cardboard) , a supplement of CHF 6.90 will be applied.
| Order weight | Shipping costs |
|---|---|
| 0 to 1.5 kg | 9.90 CHF |
| 1.5 kg to 4.5 kg | 11.90 CHF |
| 4.5 kg to 9.9 kg | 12.90 CHF |
| 10 kg and more | 18.90 CHF |
2. Pick up in store
You can also collect your order free of charge directly from our store at the following address:
📍 Route de Gruyères 1, 1608 Oron-le-Châtel
🕒 Preparation times
- For all orders placed before noon (Monday to Friday) , your order will be ready within 3 to 4 hours .
- A confirmation will be sent to you by email or phone message .
📆 Store opening hours:
| Day | Schedules |
|---|---|
| Monday | ❌ Closed. |
| Tuesday | 1:30 p.m. - 6:30 p.m. |
| Wednesday | 1:30 p.m. - 6:30 p.m. |
| Thursday - Friday | 10:00 a.m. - 6:30 p.m. |
| Saturday | 9:30 a.m. - 5:00 p.m. |
| Sunday | ❌ Closed. |
3. Returns & Refunds
We are committed to providing you with quality products. If you are not completely satisfied, you can request a refund in the form of credit on our site under certain conditions.
📩 1. Contact us within 3 days after receiving your order.
Send an email to contact@helloasia.ch with:
- Your order number
- A description of the problem
⚠ Any delay could result in a refusal of return.
📦 2. Return the product in its original packaging, unopened and unused.
👉 Opened or used items cannot be returned.
🔎 3. Control & Refund
- Returned items will be inspected . If they are defective, they will be replaced or refunded .
- The refund covers the price of the product only and excludes shipping, packaging and return costs .
- The refund will be made via the same payment method used during the purchase .
⚠ Exceptions:
- Fresh and frozen products cannot be returned.
- Return costs are your responsibility.
✅ A reliable and fast service to serve you better!
If you have any questions, please feel free to contact us. 😊