Delivery And Return
1. Delivery
We use three well-known carriers in Switzerland: La Poste, Planzer, and DPD . We choose one of them to deliver your order based on the size of the package and your geographic location.
📦 Delivery times
Orders are delivered in 1 to 3 business days .
🚀 Fast shipping
For all orders placed before 9am Monday to Friday , shipping will be done the same day . You will receive a confirmation email with a tracking number .
✅ No minimum order required for this delivery method.
⚠ Exception for fresh products
If your order contains fresh produce (vegetables, fruits, etc.) and is placed after noon on Thursday , its shipment will be delayed until the following Monday to guarantee their freshness.
🚚 Delivery rates
🛍 From 89.00 CHF purchase → Free delivery
| Order amount | Delivery costs |
|---|---|
| For orders under 0 CHF to 19.99 | 11.90 CHF |
| For orders between 20 CHF and 59.99 CHF | 9.90 CHF |
| For orders between 60 CHF and 88.99 CHF | 6.90 CHF |
| For orders over CHF 89 | Free |
2. In-store pickup
You can also collect your order free of charge directly from our store at the following address:
📍 Route de Gruyères 1, 1608 Oron-le-Châtel
🕒 Preparation times
- For all orders placed before noon (Monday to Friday) , your order will be ready within 3 to 4 hours .
- A confirmation will be sent to you by email or phone message .
📆 Store opening hours:
| Day | Schedules |
|---|---|
| Monday | ❌ Closed |
| Tuesday | 1:30 p.m. - 6:30 p.m. |
| Wednesday | 10:00 a.m. - 6:30 p.m. |
| Thursday - Friday | 10:00 a.m. - 6:30 p.m. |
| SATURDAY | 9:30 a.m. - 5:00 p.m. |
| Sunday | ❌ Closed |
3. Returns & Refunds
We are committed to providing you with quality products. If you are not completely satisfied, you can request a refund in the form of credit on our website under certain conditions.
📩 1. Contact us within 3 days of receiving your order.
Send an email to contact@helloasia.ch with:
- Your order number
- A description of the problem
⚠ Any delay could result in a refusal of return.
📦 2. Return the product in its original, unopened and unused packaging.
👉 Opened or used items cannot be returned.
🔎 3. Control & Refund
- Returned items will be inspected . If they are defective, they will be replaced or refunded .
- The refund covers only the price of the product and excludes shipping, packaging and return shipping costs .
- The refund will be made via the same payment method used during the purchase .
⚠ Exceptions:
- Fresh and frozen products cannot be returned.
- Return costs are your responsibility.
✅ Reliable and fast service to serve you better!
If you have any questions, please feel free to contact us. 😊