• Home
  • Delivery And Return

Delivery And Return

1. Home delivery 🚚

We work with three reliable carriers in Switzerland: Swiss Post, Planzer and DPD.
The choice of carrier depends on the parcel size and your delivery address.

Delivery times

Orders are usually delivered within 1 to 3 working days.

Same-day dispatch

For any order placed before 9:00 a.m. (Monday to Friday), we dispatch the parcel the same day.
You will receive a confirmation e-mail with a tracking number.

Fresh products

If your order contains fresh products and is placed after Thursday noon, shipment is automatically postponed to the following Monday to ensure freshness.

Shipping fees

Free shipping from 89 CHF order value

Order amount Shipping fee
0 to 29.99 CHF 11.90 CHF
30 to 59.99 CHF 9.90 CHF
60 to 88.99 CHF 7.90 CHF
From 89 CHF Free

Additional option: Delivery with signature → +4 CHF

⚠️ Without this option, the carriers may leave the parcel at your door or usual drop-off place.
In case of theft or loss after delivery, no liability can be accepted.
The “with signature” option helps to avoid such situations.

2. Store pickup (free)

You can pick up your order free of charge in our store:

Route de Gruyères 1, 1608 Oron-le-Châtel

Preparation time

For any order placed before noon (Mon–Fri), your order is usually ready within 3 to 4 hours.
You will receive a confirmation by e-mail or message.

Store opening hours

Day Opening hours
Monday ❌ Closed
Tuesday 14:00 – 18:30
Wednesday 10:00 – 12:30 / 14:00 – 18:30
Thursday 10:00 – 12:30 / 14:00 – 18:30
Friday 10:00 – 12:30 / 14:00 – 18:30
Saturday 9:30 – 17:30
Sunday ❌ Closed

3. Returns & refunds

We aim to provide you with high-quality products.
If an item does not meet your expectations, you can request a refund in the form of store credit, under the conditions below.

1. Contact within 3 days

Send an e-mail to contact@helloasia.ch with:

  • your order number

  • a description of the issue

After this period, the request may be refused.

2. Returning the product

The product must be returned:

  • in its original packaging

  • unopened

  • unused

Opened or used items cannot be returned.

3. Inspection & refund

After inspection:

  • If the product is defective → replacement or refund

  • The refund covers only the product price, excluding shipping, packaging and return costs

  • Refund via the same payment method used for the original purchase

Exceptions

  • Fresh and frozen products → cannot be returned

  • Return shipping costs → at the customer’s expense

Customer service

If you have any questions, please feel free to contact us. We are here to help.