Delivery And Return
1. Home delivery
We ship with three reliable carriers in Switzerland: Swiss Post, Planzer and DPD. The carrier depends on the parcel size and your address.
Delivery time: orders usually arrive within 1–3 business days.
Same-day dispatch: orders placed before 9 am (Monday–Friday) ship the same day. You’ll receive a confirmation email with your tracking number.
Fresh products: if your order contains fresh products and is placed after Thursday noon, it ships the following Monday to keep everything fresh.
Shipping rates
🚚 Free delivery from CHF 89
| Order value | Shipping |
|---|---|
| CHF 0 – 29.99 | CHF 12.90 |
| CHF 30 – 88.99 | CHF 8.90 |
| From CHF 89 | Free |
| Parcels over 30 kg (*) | + CHF 7.50 |
(*) Delivery is free from CHF 89. A CHF 7.50 surcharge still applies to parcels over 30 kg, even above CHF 89.
Option: signature on delivery (+ CHF 3). Without it, the carrier may leave the parcel at your door. We cannot be held responsible for theft or loss after delivery.
2. In-store pickup (free)
Route de Gruyères 1, 1608 Oron-le-Châtel. Orders placed before noon (Mon–Fri) are ready within 3–4 hours. We’ll confirm by email or message.
| Day | Opening hours |
|---|---|
| Monday | Closed |
| Tuesday – Friday | 2:00 pm – 6:30 pm |
| Saturday | 9:30 am – 5:00 pm |
| Sunday | Closed |
3. Returns & refunds
- Contact us within 3 days of receiving your order at contact@helloasia.ch, with your order number and a description of the issue. Later requests may be declined.
- Return the product in its original packaging, unopened and unused.
- After inspection, if a defect is confirmed, we replace or refund the product. Refunds cover the product price only, excluding shipping, packaging and return costs. They are made to the original payment method.
Exceptions: fresh and frozen products cannot be returned. Return shipping is paid by the customer.
Questions? We’re happy to help!