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Privacy Policy

Privacy Policy

Welcome to helloasia.ch . We take the privacy and security of your personal data very seriously. This page describes how we collect, use, and protect your information on our store.

1. Collection of information.

Data is collected in the following ways:

  • Account Creation : When creating a customer account on our store, we collect your name, email, phone number, date of birth, etc.
  • Orders : To process your orders, we collect information such as your billing and shipping address, and payment details.
  • Interactions with the site : We collect information about your visits and interactions on our site, such as the pages viewed and searches performed, your IP address, cookie data.
  • In our physical store.

2. Use of information.

The information collected is used to:

  • Process and deliver your order.
  • To analyze and improve our store, products and services.
  • Send you updates, promotions and offers (with your consent).
  • Respond to your support requests.

3. Sharing of data.

We do not sell, trade, or otherwise transfer to outside parties your personal information without your consent, except as follows:

  • Third Party Service Providers: We share information with trusted partners who provide services such as payment processing, delivery like La Poste, Planzer, DPD... and data analysis. These partners are subject to strict confidentiality agreements.
  • Legal Compliance: Compliance with the law or requests from government authorities .

4. Cookie.

As a customer of helloasia.ch you can visit our site anonymously. However, like most websites, we use cookie technology. When you view our website, the cookie sets a random number for the browser that does not indicate its identity. Cookies help helloasia.ch has :

  • Determine which sections of our store are the most popular.
  • Remember your preferences and browsing sessions.
  • Analyze traffic and customer behavior.

You can prevent the storage of cookies by changing the settings of your browser. In some cases, prevention may slow down or make it impossible to navigate our shop.

5. Your rights

In accordance with the GDPR (EU) and LPD (Switzerland), you benefit from extensive rights regarding your data:

  • Access your personal information at any time.
  • Withdraw your consent at any time (for marketing communications)
  • Request correction or deletion of your data.

6. Changes to the Privacy Policy.

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page and the date of the last update will be indicated.

7. Contact us.

If you have any questions regarding this Privacy Policy, please contact us at:

  • Email: contact@helloasia.ch
  • Phone: 021 551 07 17
  • By mail: Route de guyère 1, 1608 Oron-le-Châtel

Last updated: 04/06/2024